Rules & Regulations

• Minimum order: Each order must meet the minimum order amount as displayed on the checkout page.
• Same-day orders: Available for single pax items only, must be placed before 9:00 AM (Malaysia time). Subject to daily availability.
• Pre-orders: All buffet and catering orders require at least 1 day advance notice. Place your order by 5:00 PM the day before.
• Build Your Own Buffet (BYOB): Minimum 20 pax per item selected.
• Menu availability: Items are subject to daily availability. When allocation for the day is finished, items will show as "Sold Out".
• Order confirmation: All orders are confirmed upon successful payment. Unpaid orders may be cancelled after 24 hours.

• Orders may be cancelled within 24 hours of placement, provided the order has not been confirmed for preparation.
• Once an order status is "Preparing", "Ready", "Delivering", or "Completed", it cannot be cancelled.
• Unpaid orders: Can be cancelled at no charge.
• Paid orders: A 3% processing fee applies to cover payment handling costs. The remaining amount will be refunded.
• Refunds for online payments are processed within 7-14 business days depending on your bank.
• For cancellation requests outside the allowed window, please contact us via WhatsApp and we will do our best to assist.

• Orders can be modified (quantities changed) up to 24 hours before the delivery date.
• Same-day orders: Can be modified within 30 minutes of placement only.
• After the modification deadline, the order is locked and no further changes can be made online.
• What you can change online: Item quantities (increase or decrease).
• What requires WhatsApp: Delivery address changes, delivery time changes, adding new items, or special requests.
• If the modified total is higher, you will be notified of the additional amount to pay.
• If the modified total is lower, a refund will be arranged for the difference.

• We do not provide cutlery, serviettes, or disposable plates with any of our orders, including buffet and catering.
• This applies to all order types: single pax bento, buffet trays, BYOB packages, and catering.
• Please arrange your own cutlery and serving utensils for buffet and event orders.
• All food is packed in food-grade containers suitable for serving.

• Free self-collection is available at all 3 pickup locations from 11:30 AM to 1:30 PM.
• Self-collection outside the free time slots will incur a delivery charge.
• Delivery is handled via Lalamove. The delivery fee is quoted at checkout based on distance and will be added to your order total.
• Delivery fees are non-refundable once the delivery has been dispatched.
• Please ensure someone is available to receive the delivery at the provided address.
• Pickup verification: A QR code is provided on your order status page. Present it at the pickup location for verification.

Earning Stamps

• You earn 1 stamp for every full RM10 of food in your order. Only the food amount counts — delivery fees, surcharges, and discounts are excluded.
• Stamps are only added after your order is completed (delivered or picked up), not when you place or pay for the order.
• The portion of your order paid using stamps does not count towards earning new stamps.

Using Stamps

• Each stamp is worth RM100.00 off your food total. Stamps can only discount food — they cannot pay for delivery fees.
• You choose how many stamps to use at checkout. There is no minimum — use as few or as many as you like.
• After applying stamps, the remaining amount you pay must be either RM0.00 (fully covered by stamps) or at least RM1.00. We automatically adjust the number of stamps used to meet this rule.
• If your stamps fully cover the food total, the order is confirmed immediately with no payment needed.
• Stamps cannot be exchanged for cash.

Referral Rewards

• Share your referral code with friends. When a friend signs up and completes their first paid order, you receive the same number of stamps they earned on that order as a bonus.
• You receive one referral reward per friend. If the same friend places more orders later, no additional referral bonus is given.
• Referral stamps also reset your expiry clock (see below).

Stamp Expiry

• Stamps expire 6 months after the last time you earned stamps (from an order or a referral).
• Earning new stamps resets the clock. Every time you earn stamps, the 6-month countdown starts over for all your stamps.
• Using stamps does not reset the clock. Only earning extends your expiry date.
• When stamps expire, your entire balance is reset to zero.

Cancellations & Refunds

• If you cancel an order where you used stamps, the stamps you used are returned to your balance.
• If a completed order is refunded, the stamps you earned on that order are deducted from your balance. If you have already spent some of those stamps, we deduct what is available.

General

• One phone number = one account. Your stamp balance is tied to your phone number.
• Afanas Food may change stamp values or rules with notice. Stamps already earned keep their count.
• Afanas Food may suspend the rewards programme at any time without prior notice.

• We collect your name, phone number, email address, and delivery address solely to process your orders and communicate order updates.
• We will never sell, rent, or share your personal information with third parties for marketing purposes.
• Your data is shared only with payment processors (CHIP) and delivery partners (Lalamove) as necessary to fulfil your order.
• We may send you occasional updates about promotions and new menu items. You can opt out at any time by contacting us.
• Your payment information is processed securely through our payment gateway and is never stored on our servers.
• We use cookies only for cart functionality and session management. No tracking cookies from third-party advertisers are used.
• You may request to view, update, or delete your personal data by contacting us via WhatsApp or email.